Cancellation & Refund Policy

1. 7-Day No-Questions-Asked Money-Back Guarantee

Our 7-Day Money-Back Guarantee applies to all standard user-based cloud plans (Single User ₹399/mo, Multi-User ₹1,499/mo, Business Cloud ₹1,999/mo, and Tally VPS ₹2,999/mo).

If our cloud hosting performance, remote printing compatibility, or multi-user sync speed does not meet your expectations, simply email [email protected] within seven (7) days of initial provisioning. We will process your complete hosting refund with zero cancellation penalties.

2. Subscription Cancellation Procedure

Customers on recurring monthly or annual plans may cancel their subscription at any time:

• Send a formal cancellation request from your registered email address to [email protected] or raise a ticket at support.mieuxtechnologies.com.
• Your subscription will remain active until the end of your paid billing period, and no further automatic renewals will occur.
• Before cancellation takes effect, our engineers will help you download a complete, uncorrupted backup of your Tally company data to your local desktop.

3. Annual Subscription Pro-Rata Refunds

For Customers who have subscribed to an Annual billing plan (receiving the 20% discount) and wish to cancel after the initial 7-day guarantee period, refunds are calculated on a pro-rata basis:

• The elapsed months of service will be recalculated at standard non-discounted monthly rates.
• The remaining unconsumed balance will be refunded to the original payment method within seven (7) banking business days.

4. Exclusions from Refund

The following specific categories of fees are non-refundable:

• Third-party software licensing fees (e.g., Tally license purchase/rental fees, Microsoft Office 365 licensing, or commercial TDL add-on fees paid to external vendors).
• Custom bare-metal dedicated server setup charges or specialized hardware procurement costs explicitly agreed upon in enterprise SLA proposals.
• Accounts terminated due to material violations of our Acceptable Use Policy (such as cryptomining, network abuse, or illegal data hosting).

5. Refund Processing Timeline

Approved refunds are processed via our banking gateway (NEFT, RTGS, UPI, or original credit/debit card) within 5 to 7 business days from the date of approval. Mieux Technologies will provide an official bank reference / UTR number for your records.

6. Contact for Billing & Refunds

For billing inquiries, cancellation requests, or refund tracking:

Billing Desk
Mieux Technologies Pvt Ltd
Corporate Tech Park, Sector 62, Noida NCR, Uttar Pradesh 201309, India
Email: [email protected]
Phone: +91 9873385555